Service Desk Functional Analyst

We are looking for a Service Desk Functional Analyst to help with the configuration, optimization, and continuous improvement of our service desk. This role is key to ensuring that our technology infrastructure and business processes are aligned and operating at peak efficiency.

Requirements

• Experience working in or supporting a service desk environment with understanding of service desk operations and workflows
• Experience designing service desk workflows, optimizing processes, and implementing automation
• Excellent problem-solving skills and attention to detail
• Ability to communicate complex technical concepts to non-technical stakeholders and translate business requirements into automated workflows
• Hands-on experience configuring service desk platforms and service catalogs (Freshservice strongly preferred; ServiceNow, Remedy, or similar platforms also applicable)
• Bachelor's Degree in a technical discipline (Computer Science, IT, Business Administration, etc.) or 4 years of relevant experience

Benefits

• Paid time off
• 401k Matching
• Retirement Plan
• Relocation Assistance