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Link Solutions
Service Desk Incident Manager
Service Desk Incident Manager at Link Solutions, Inc. in Adelphi, MD. Manage incidents per DoD standards using ServiceNow. Requires US citizenship, Secret clearance, 5+ years IT experience, IAT Level II cert. Benefits include medical, dental, PTO, certification reimbursement.
Staffing Agency/Recruiter
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
Service Catalog
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 16, 2025
Link Solutions, Inc. is seeking a Service Desk Incident Manager to join our team at Adelphi, MD. The role will be responsible for ensuring efficient processing of service requests and effective incident management in accordance with DoD standards and best business practices.
Requirements
- Must be a US Citizen
- Must have an active DoD Secret Clearance
- BA/BS in computer sciences or information technology, or a High School Diploma with two (2+) additional years of experience
- Five (5) years of relevant experience working in an IT or Service Desk environment
- IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140
- Must receive Microsoft 365 Certified: Endpoint Administrator Associate, or equivalent, within 6 months of start date
Benefits
- Paid holidays
- Paid time off
- Medical
- Dental
- Vision
- Company-paid long and short-term disability
- Life insurance
- Referral bonuses
- Relocation incentive program
- Certification reimbursement program
- Retirement
Requirements Summary
US Citizenship, active DoD Secret Clearance, 5 years of IT or Service Desk experience, IAT Level II Certification, Microsoft 365 Certified: Endpoint Administrator Associate
Apply now
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Maryland
United States
Mid-Level
In-Person
Full Time
62000-62000 USD/year
