Service Desk L1/L2 Analyst

Version 1 is seeking an experienced and results-driven Level 1/Level 2 IT Service Desk Analyst to provide technical support and resolve IT-related issues for our customers. The successful candidate will play a critical role in managing and resolving complex technical issues within our Azure, AWS, Microsoft Office, and Windows service environments.

Requirements

• Minimum of 2-5 years of experience in IT support
• Experience in a service desk support role
• Strong understanding of IT infrastructure, systems, and troubleshooting methodologies
• Experience with service desk management tools (e.g., ServiceNow)
• Knowledge of ITIL frameworks and best practices; ITIL v4 certification preferred
• Strong communication, interpersonal, and problem-solving abilities
• Customer-focused mindset with a commitment to delivering high-quality support
• Strategic thinking and decision-making
• Ability to manage multiple priorities and meet deadlines
• Adaptability to evolving technologies and processes
• Strong analytical and reporting skills

Benefits

• Generous Paid Time Off
• 401k Matching
• Private Medical Insurance
• Life Insurance
• Free Eye Tests
• Contributions towards Glasses
• Incentivized Certifications and Accreditations
• Profit Share Scheme
• Pathways Career Development Quarterly