Version 1 is seeking an experienced and results-driven IT Service Desk Analyst to join their team. As a Service Desk L2 Analyst, you will provide timely and professional assistance to resolve IT-related issues, ensuring a reliable IT infrastructure and excellent customer service.
Requirements
- Minimum of 2-5 years of experience in IT support
- Experience in a service desk support role
- Strong understanding of IT infrastructure, systems, and troubleshooting methodologies
- Experience with service desk management tools (e.g., ServiceNow)
- Knowledge of ITIL frameworks and best practices; ITIL v4 certification preferred
- Strong communication, interpersonal, and problem-solving abilities
- Customer-focused mindset with a commitment to delivering high-quality support
- Strategic thinking and decision-making
- Ability to manage multiple priorities and meet deadlines
- Adaptability to evolving technologies and processes
- Strong analytical and reporting skills
- Proficiency in Microsoft Office 365 Support
- Knowledge of AWS and Azure fundamentals
- Proficiency in Active Directory and Group Policy Support
- Technical proficiency in Windows Server and Linux (preferable) operating systems
Benefits
- Private medical and life insurance coverage
- Free eye tests and contributions towards glasses
- Incentivized certifications and accreditations
- Profit Share scheme
- Pathways Career Development Quarterly