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Version 1
Service Desk L2 Analyst
Join Version 1 as a Service Desk L2 Analyst in Bengaluru. Leverage ServiceNow skills to resolve IT issues, ensuring top-notch support. ITIL v4 preferred. Benefits include medical insurance and career development.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
May 29, 2025
Version 1 is seeking an experienced and results-driven IT Service Desk Analyst to join their team. As a Service Desk L2 Analyst, you will provide timely and professional assistance to resolve IT-related issues, ensuring a reliable IT infrastructure and excellent customer service.
Requirements
- Minimum of 2-5 years of experience in IT support
- Experience in a service desk support role
- Strong understanding of IT infrastructure, systems, and troubleshooting methodologies
- Experience with service desk management tools (e.g., ServiceNow)
- Knowledge of ITIL frameworks and best practices; ITIL v4 certification preferred
- Strong communication, interpersonal, and problem-solving abilities
- Customer-focused mindset with a commitment to delivering high-quality support
- Strategic thinking and decision-making
- Ability to manage multiple priorities and meet deadlines
- Adaptability to evolving technologies and processes
- Strong analytical and reporting skills
- Proficiency in Microsoft Office 365 Support
- Knowledge of AWS and Azure fundamentals
- Proficiency in Active Directory and Group Policy Support
- Technical proficiency in Windows Server and Linux (preferable) operating systems
Benefits
- Private medical and life insurance coverage
- Free eye tests and contributions towards glasses
- Incentivized certifications and accreditations
- Profit Share scheme
- Pathways Career Development Quarterly
Requirements Summary
2-5 years of IT support experience, service desk support role, IT infrastructure knowledge, ITIL v4 certification, strong communication and problem-solving skills
