Version 1

Service Desk L2 Analyst

Join Version 1 as a Service Desk L2 Analyst in Bengaluru. Leverage ServiceNow skills to resolve IT issues, ensuring top-notch support. ITIL v4 preferred. Benefits include medical insurance and career development.

Department - JobBoardly X Webflow Template
Consulting
Job Level - JobBoardly X Webflow Template
Entry Level
ServiceNow Role Type:
Department - JobBoardly X Webflow Template
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
May 29, 2025

Version 1 is seeking an experienced and results-driven IT Service Desk Analyst to join their team. As a Service Desk L2 Analyst, you will provide timely and professional assistance to resolve IT-related issues, ensuring a reliable IT infrastructure and excellent customer service.

Requirements

  • Minimum of 2-5 years of experience in IT support
  • Experience in a service desk support role
  • Strong understanding of IT infrastructure, systems, and troubleshooting methodologies
  • Experience with service desk management tools (e.g., ServiceNow)
  • Knowledge of ITIL frameworks and best practices; ITIL v4 certification preferred
  • Strong communication, interpersonal, and problem-solving abilities
  • Customer-focused mindset with a commitment to delivering high-quality support
  • Strategic thinking and decision-making
  • Ability to manage multiple priorities and meet deadlines
  • Adaptability to evolving technologies and processes
  • Strong analytical and reporting skills
  • Proficiency in Microsoft Office 365 Support
  • Knowledge of AWS and Azure fundamentals
  • Proficiency in Active Directory and Group Policy Support
  • Technical proficiency in Windows Server and Linux (preferable) operating systems

Benefits

  • Private medical and life insurance coverage
  • Free eye tests and contributions towards glasses
  • Incentivized certifications and accreditations
  • Profit Share scheme
  • Pathways Career Development Quarterly

Requirements Summary

2-5 years of IT support experience, service desk support role, IT infrastructure knowledge, ITIL v4 certification, strong communication and problem-solving skills