.svg)
Nationwide IT Services
Service Desk Lead
Join Nationwide IT Services as a Service Desk Lead in Arlington, VA. Manage a team, optimize ServiceNow processes, and support DoD operations. TS/SCI clearance required. Benefits include medical, 401(k), and educational reimbursement.
Consulting
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Knowledge Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 22, 2025
Nationwide IT Services is seeking a full-time Service Desk Lead to support the Department of Defense Office (DoD), Inspector General (OIG), and Information Technology Support Services (ITSS). This role involves managing a team, resolving incidents, optimizing service desk processes, and contributing to knowledge base maintenance. The position requires a current Security Clearance of TS with SCI eligibility.
Requirements
- Possess current Security Clearance of TS with SCI eligibility
- Bachelor’s degree in computer science, information systems, business administration, information technology, or equivalent work experience
- 9 years’ experience in helpdesk/desktop support
- 2 years’ experience with ServiceNow platform and M365 products
- 3 years’ experience managing technical personnel
- Information Technology Information Library (ITIL) v3 or later certificate
Benefits
- medical
- dental
- vision insurance
- life and disability insurance
- 401(k) plan
- paid holidays
- PTO (sick/vacation)
- commuter benefits
- employee assistance program (EAP)
- educational reimbursement
- pet insurance
Requirements Summary
Bachelor's degree in relevant field. 9+ years of helpdesk support experience. 2+ years with ServiceNow/M365. ITIL v3 cert
