Service Desk Manager

We’re seeking a skilled Service Desk Manager to lead Quest’s global IT Service Desk function. This role will oversee IT Service Desk support quality, drive service excellence, and support team performance across our IT Service Desk.

Requirements

• 10+ years of experience in a Help Desk, IT Support, or Service Desk environment; leadership experience strongly preferred.
• 3+ years of experience in a leadership role, global and multiple locations preferred.
• Solid understanding of IT Service Desk operations, ticketing systems, and support best practices (ServiceNow experience a plus).

Benefits

• Life at Quest means collaborating with dedicated professionals with a passion for technology.
• When we see something that could be improved, we get to work inventing the solution.
• Our people demonstrate our winning culture through positive and meaningful relationships.
• We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.
• Our team members’ health and wellness is our priority as well as rewarding them for their hard work.