Service Desk Manager

FoshTech is seeking a Service Desk Manager to lead and operate a distributed Service Desk team in Panama, Europe, and South Africa. The role focuses on efficient service delivery, user satisfaction, and timely response to incidents, ensuring service continuity. The company emphasizes a collaborative, respectful culture and professional development.

Requirements

• Leading and coordinating supervisors in remote locations.
• Managing Incident, Problem, and Change Management processes.
• Establishing and monitoring service KPIs.
• Planning and managing resources for peak coverage.
• Acting as the primary escalation point for critical issues.
• Promoting a culture of continuous improvement.
• Overseeing communication with end-users and stakeholders.

Benefits

• Competitive salary
• Professional development opportunities
• Collaborative work environment