Service Desk Manager - Active Secret Clearance Required

Empower AI is a company focused on providing AI solutions for government agencies, aiming to elevate workforce potential and achieve meaningful transformation. They are seeking a Remote Service Desk Manager to oversee Level 1 support, ensuring customer expectations are met, managing staff performance, and identifying areas for improvement. The role involves overseeing requests, incidents, and problems, acting as an escalation point, and developing effective support frameworks.

Requirements

• Extensive experience with ServiceNow and Remedy
• Possesses and applies a comprehensive knowledge across key tasks and high impact assignments.
• Plans and leads major technology assignments.
• Functions as a technical expert across multiple project assignments.
• Bachelor’s degree or higher required
• 4-9 years experience in an IT Service Desk Environment
• Help Desk Institute (HDI) or Service Desk Institute(SDI) certification
• ITIL certification
• Secret clearance

Benefits

• Military Friendly Employer recognition