.svg)
IFS
Service Desk Manager - Unified Support
Join IFS as a Service Desk Manager, leading global support operations. Leverage ServiceNow skills, ITIL certification, and enjoy flexible work benefits.
Consulting
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
May 19, 2025
IFS is a billion-dollar revenue company with 7000+ employees on all continents. The Service Desk Manager manages the daily operations of the service desk team performance, ensuring global customer service standards are maintained and improved.
Requirements
- Fluency in the English language
- Proven ability in effective people management
- Proven ability as a manager in enterprise or cloud service delivery
- Proven ability using ServiceNow or similar products operated to ITIL convention
- University qualifications in IT, Business Management or related discipline
- ITIL v3/4 foundation certification
- KCS fundamentals certification
Benefits
- Flexible and hybrid work opportunities
- Inclusive workplace experiences
- Opportunity to work in a global, diverse environment
- Commitment to sustainability
- Opportunity to make a positive impact on the world
Requirements Summary
Proven ability in effective people management, experience as a manager in enterprise or cloud service delivery, and fluency in the English language
No items found.