Service Desk Manager

The Service Desk Manager is responsible for leading and managing a technical support team that delivers exceptional IT support to users across the organization. This position requires a combination of strong technical expertise, leadership skills, and customer service orientation to ensure timely resolution of IT issues and maintain high service quality.

Requirements

• 5+ years of experience in IT Service Desk or End-User Support
• At least 2 years in a Service Desk management role
• Experience with service management tools (e.g., ServiceNow)
• Bachelor's degree in Computer Science or related technical field preferred
• Certifications preferred: CompTIA A+, Security+, ITIL 4 Foundation, ITIL 4 Managing Professional, HDI

Benefits

• Salaried High Fringe/Full-Time
• Hybrid work arrangement with on-site presence required in Tysons, VA
• Monday-Friday standard business hours with occasional after-hours work for critical issues