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Medcan
Service Desk Manager
Join Medcan in Toronto as a Service Desk Manager. Lead IT support in healthcare, leveraging ServiceNow skills. 5+ years IT experience, ITIL preferred. Benefits include health plans and educational reimbursement.
Direct Hire
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Service Catalog
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 4, 2025
Join Medcan as a Service Desk Manager and lead our IT support operations in a healthcare environment. You will oversee the day-to-day activities of the Service Desk team, ensuring timely and effective resolution of IT service requests and incidents.
Requirements
- 5+ years of experience in IT support or service desk management, preferably in a healthcare or regulated environment
- Strong knowledge of ITSM frameworks (ITIL certification preferred)
- Experience with healthcare IT systems and compliance requirements
- Proven leadership skills with the ability to manage and motivate a diverse team
- Excellent communication, problem-solving, and analytical skills
- Experience with ServiceNow or similar ITSM platforms
Benefits
- Comprehensive health plans
- Retirement saving matches
- Educational reimbursement
- Employee perks such as access to wellness programs, fitness training, and discounted Medcan services and products
Requirements Summary
5+ years of IT support experience, ITIL certification, experience with healthcare IT systems, leadership skills, and ServiceNow experience
