Service Desk Manager

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. The Service Desk Manager is responsible for overseeing outsourced IT support operations, ensuring service delivery aligns with business needs and performance expectations.

Requirements

• 5+ years of experience managing a service-desk in a medium to large organization
• Certifications in ITIL or ServiceNow (Preferred)
• Extensive hands-on experience with ServiceNow for Service Desk Manager: Service Level Management, Self-Service Portal, Automation, Service Request Management and Change management, including reporting and workflow configuration

Benefits

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services