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Proctor Loan Protector
Service Desk Manager
Join Proctor Loan Protector in Daytona Beach as a Service Desk Manager. Leverage ServiceNow skills in ITIL, Service Level Management, and more. Benefits include health insurance, 401k, and wellness services.
Direct Hire
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Change Management
IT Service Management
Service Portal
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 13, 2025
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. The Service Desk Manager is responsible for overseeing outsourced IT support operations, ensuring service delivery aligns with business needs and performance expectations.
Requirements
- 5+ years of experience managing a service-desk in a medium to large organization
- Certifications in ITIL or ServiceNow (Preferred)
- Extensive hands-on experience with ServiceNow for Service Desk Manager: Service Level Management, Self-Service Portal, Automation, Service Request Management and Change management, including reporting and workflow configuration
Benefits
- Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
Requirements Summary
5+ years of experience, ITIL or ServiceNow certifications, and experience with ServiceNow for Service Desk Manager
