Proctor Loan Protector

Service Desk Manager

Join Proctor Loan Protector in Daytona Beach as a Service Desk Manager. Leverage ServiceNow skills in ITIL, Service Level Management, and more. Benefits include health insurance, 401k, and wellness services.

Department - JobBoardly X Webflow Template
Direct Hire
Job Level - JobBoardly X Webflow Template
Mid-Level
ServiceNow Role Type:
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Support Specialist
ServiceNow Modules:
Department - JobBoardly X Webflow Template
Change Management
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IT Service Management
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Service Portal
ServiceNow Certifications (nice to have):

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
June 13, 2025

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. The Service Desk Manager is responsible for overseeing outsourced IT support operations, ensuring service delivery aligns with business needs and performance expectations.

Requirements

  • 5+ years of experience managing a service-desk in a medium to large organization
  • Certifications in ITIL or ServiceNow (Preferred)
  • Extensive hands-on experience with ServiceNow for Service Desk Manager: Service Level Management, Self-Service Portal, Automation, Service Request Management and Change management, including reporting and workflow configuration

Benefits

  • Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
  • Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
  • Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services

Requirements Summary

5+ years of experience, ITIL or ServiceNow certifications, and experience with ServiceNow for Service Desk Manager