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ofi
Service Desk & NOC Monitoring Sr Manager
Service Desk & NOC Sr Manager at OFI, Bengaluru. Lead IT ops teams using ServiceNow ticketing & monitoring. 12+ yrs exp, ITIL expertise, hybrid cloud skills required. Competitive benefits included.
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 18, 2025
We are seeking a Service Desk & NOC Monitoring Sr Manager to lead and manage the Service Desk and Network Operations Center (NOC) Monitoring teams, ensuring high availability, performance, and support of IT services across the organization.
Requirements
- 12+ years of experience in IT operations, with 5+ years in a managerial role overseeing Service Desk and/or NOC teams.
- Strong knowledge of ITIL framework, ticketing systems (ServiceNow, Jira, etc.), and monitoring tools.
- Experience managing hybrid environments (on-prem + cloud: AWS, Azure).
- Excellent leadership, communication, and stakeholder management skills.
- Ability to work under pressure and manage multiple priorities in a fast-paced environment.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
Requirements Summary
12+ years of experience in IT operations, with 5+ years in a managerial role, strong knowledge of ITIL framework and monitoring tools, and experience managing hybrid environments
