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Boston Scientific
Service Desk Operations & Transformation Lead
Join Boston Scientific in San Francisco as a Service Desk Operations & Transformation Lead. Leverage ServiceNow and ITIL to drive IT service innovation and efficiency.
Direct Hire
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
DevOps
Incident Management
Integration Hub
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 16, 2025
Boston Scientific is seeking a Service Desk Operations & Transformation Lead to manage the strategic transformation of IT services through AI and automation technologies. This role focuses on ensuring efficient day-to-day service delivery, driving continuous improvement, and fostering a culture of innovation. The position requires a leader to coach service desk agents and manage stakeholders.
Requirements
- Bachelor’s degree in computer science or related field.
- 5+ years in Service Desk leadership or IT support management.
- Strong leadership, coaching, and communication skills.
- Experience with ITIL practices, service desk tools (e.g., ServiceNow), and KPI/SLA management.
- Familiarity with AI, automation, or digital transformation is a plus.
- English advanced (B2+)
Benefits
- Life-Work Integration
- Community
- Career Growth
Requirements Summary
Bachelor's degree in CS. 5+ years in service desk/IT support. Leadership and communication skills. Experience with ITSIL, automation tools & KPI/SLAs
