Service Desk Senior Engineer-Service Support

Sopra Steria is seeking a Service Desk Senior Engineer-Service Support to provide first-line support to clients on the Global Shared Service Desk & Monitoring, utilizing Windows 10, MS Office, and other support tools. The role requires 24/7 shift work and a commitment to operational improvement and follow-up.

Requirements

• Providing support on the first line of the Global Shared Service Desk & Monitoring to multiple customers.
• Working knowledge of Operating Systems (Windows 10 & Windows 11), MS Office, Outlook, MS Teams, Azure AD, on-prem Active Directory, M365, Defender, VPN, ServiceNow.
• Excellent communication skills in French and English (written & verbal).
• Knowledge of the ITIL framework and practices.
• Ability to work under pressure and manage tight deadlines.