.svg)
CACI International Inc
Service Desk Shift Lead
Join CACI as a Service Desk Shift Lead in National Harbor, MD. Oversee a 24/7 team, leveraging ServiceNow ITSM skills. Benefits include healthcare and retirement.
Consulting
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 2, 2025
The Service Desk Shift Lead will provide daily supervision, technical support and direction to 6-8 Service Desk staff in support of a 24x7x365 Service Desk Operation.
Requirements
- Hands on experience with Automatic Call Distribution (ACD) systems and ServiceNow ITSM
- Excellent customer service skills
- Possess excellent customer service skills
- Must be able to communicate effectively, both written and verbal with senior management and technical staff
- Demonstrate at all times a professional manner and patience while interfacing with the customer and staff.
- Demonstrate at all times attentive listening skills
- Experience with troubleshooting hardware and software
- Must be proficient in Microsoft Windows 10 and Office 365
- Experience with Active Directory
- Must be proficient in ticketing system, particularly ServiceNow
- Ability to obtain DHS EOD is required
- Ability to obtain Secret Clearance
Benefits
- healthcare
- wellness
- financial
- retirement
- family support
- continuing education
- time off benefits
Requirements Summary
At least 8 years of experience, proficiency in Microsoft Windows 10 and Office 365, experience with Active Directory and ticketing system, ServiceNow, ability to obtain DHS EOD and Secret Clearance
Apply now
National Harbor
|
Maryland
United States
Senior
In-Person
Full Time
70800-148600 USD/year
