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Axxum Technologies
Service Desk Specialist - Rockville, MD - Hybrid
Join Axxum Technologies as a Service Desk Specialist in Rockville, MD. Provide Tier II support using ServiceNow for Windows OS and Azure issues. Benefits include health insurance and paid vacation.
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
March 17, 2025
Provide Tier II level technical support for Windows OS, networking, and other end-user devices. Troubleshoot and resolve network-related problems, Azure networking issues, and user onboarding.
Requirements
- Knowledge of working with technology and Microsoft Office 365
- Ability to identify and resolve problems
- Strong knowledge of Windows operating systems and related troubleshooting techniques
- Excellent communication and problem-solving skills
- Troubleshooting and issue resolution for Azure-based services
- Customer service and issue prioritization - ServiceNow ticketing system
- Problem-solving and critical thinking
- Security and compliance knowledge
Benefits
- health insurance
- paid vacation
- disability insurance
- life insurance
Requirements Summary
Knowledge of Microsoft Office 365, Windows operating systems, and troubleshooting techniques, with excellent communication and problem-solving skills
