.svg)
Peraton
Service Desk Supervisor
Service Desk Supervisor at Peraton, San Antonio, TX. Lead desktop support team, manage performance metrics, enforce policies. Requires 6+ yrs, ITIL 4, MS Office. Health insurance, 401k, PTO, bonus.
Consulting
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 31, 2025
Peraton has an immediate need for a Service Desk Supervisor in San Antonio, TX. The Service Desk Supervisor is responsible for supervising day-to-service levels of Desktop Support staff to meet or exceed contract service objectives.
Requirements
- Develop, lead, and motivate a team of Service Desk professionals to deliver excellent technical/non-technical support with outstanding customer service, satisfaction.
- Manage the Service Desk performance to exceed performance metrics and incentive goals.
- Enforce adherence to Service Desk policies and procedures
Benefits
- Health insurance
- Retirement plan
- Paid time off
- Discretionary bonus
Requirements Summary
6+ years of experience, ITIL 4 Foundations Certification, and Microsoft Office Products experience required
Apply now
San Antonio
|
Texas
United States
Senior
In-Person
Full Time
66000-106000 USD/year
