Service Desk Support Engineer

Gainwell is seeking a Service Desk Support Engineer to provide technical support, diagnose complex issues, and contribute to process improvements. The role involves utilizing technical knowledge to resolve IT system problems, maintain knowledge base articles, and participate in team activities. It’s a remote position within the US with a focus on improving the health and well-being of vulnerable populations.

Requirements

• 1-3 years of experience in a technical support role.
• Experience with ticketing systems (e.g., ServiceNow).
• Understanding of computer hardware, software, networking concepts, and operating systems (Windows, Linux, Active Directory).
• Proficient in reading and interpreting SQL queries.
• Experience with monitoring tools such as Splunk and SolarWinds DPA.

Benefits

• Video cameras used during interviews
• Health benefits
• Educational assistance
• Generous vacation policy
• 401(k) employer match
• Flexible work arrangements