Service Desk Support II (English & French)

Serve as the first contact point within the Service Desk offering level one support to Sysco associates and internal customers via phone calls, self-service portal submissions, live chat support and manage non-critical single user escalation requests.

Requirements

• 2 years of experience in Service Desk or similar environment.
• Bilingual – English and French required, with a minimum proficiency level of B2+ in both languages.
• Experience with ServiceNow ITSM usage and workflows.

Benefits

• We offer a positive customer support experience, builds strong relationships through deep problem understanding, ensuring timely resolution or escalation and handling customers with a consummately professional attitude.