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Convatec
Service Desk Technician
Join Convatec as a Service Desk Technician in Bogota. Leverage ServiceNow for IT support, troubleshooting, and enhancing user productivity. 2+ years required.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 8, 2024
Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions. As a Service Desk Technician, you will play a crucial role in providing technical support to our global user community. You will be responsible for resolving complex technical issues, troubleshooting software and hardware problems, ensuring the smooth operation of our IT systems, and empowering our users to maximize their productivity.
Requirements
- A minimum of 2 years of experience in a similar IT support role, preferably in a global organization.
- Microsoft Expertise: Strong familiarity with Microsoft applications, especially Teams, Outlook, OneDrive, and Windows OS.
- Technical Skills: Proficiency in troubleshooting all things Windows, especially laptops, SCCM and experience with ticketing tools, specifically ServiceNow.
Benefits
- Good opportunity to make a big difference every day and inspire you to deliver to your very best.
Requirements Summary
Technical experience with Windows, Microsoft applications, and ticketing tools, excellent communication and problem-solving skills
