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Convatec
Service Desk Technician
Join Convatec as a Service Desk Technician in Bogota. Leverage ServiceNow for IT support, resolving complex issues with Microsoft tools. 2+ years required.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 3, 2025
Convatec is a global medical products and technologies company seeking a Service Desk Technician to provide technical support to its global user community. The role requires a minimum of 2 years of experience in a similar IT support role, with strong Microsoft expertise and troubleshooting skills. The successful candidate will be responsible for resolving complex technical issues, troubleshooting software and hardware problems, and ensuring the smooth operation of IT systems.
Requirements
- A minimum of 2 years of experience in a similar IT support role
- Strong familiarity with Microsoft applications, especially Teams, Outlook, OneDrive, and Windows OS
- Proficiency in troubleshooting all things Windows, especially laptops, SCCM and experience with ticketing tools, specifically ServiceNow
Benefits
- Advanced English language skills are mandatory
- Proficiency in additional languages depending on region (Mandarin and/or Japanese in APAC, Danish and/or Slovak in EMEA, Spanish and Brazilian Portuguese in AMERICAS)
Requirements Summary
2+ years of experience in IT support, strong Microsoft expertise, and troubleshooting skills
