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DLH
Service Desk Technician- Tier 2 (Job 1045)
Join DLH as a Tier 2 Service Desk Technician in Bethesda, MD. Leverage ServiceNow for tech support, ensuring compliance and inventory management. Benefits include PTO, medical, and 401(k).
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 3, 2025
The Service Desk Technician - Tier II is responsible for installing, configuring, and troubleshooting a wide range of hardware and software systems. The role provides exceptional desk-side and remote technical support, ensures compliance with security standards, and maintains inventory.
Requirements
- Bachelor’s degree from an accredited institute in a relevant discipline
- One year of relevant experience
- Proficiency in Microsoft Office
- Ability to obtain a Public Trust Clearance
- Experience with enterprise level ticketing systems such as ServiceNow, Remedy, etc.
- Experience with remote support tools such as Windows Remote Control, MS Lync, Cisco Jabber, Bomgar
Benefits
- Personal Time Off (PTO)
- Medical, dental, vision
- Supplemental life with AD&D
- Short and long-term disability
- Flexible spending accounts
- Parental leave
- Legal services
- 401(k) Retirement Plan with matching component
Requirements Summary
Bachelor's degree, 1 year experience, ability to obtain Public Trust Clearance, experience with ticketing systems and remote support tools
Apply now
Bethesda
|
Maryland
United States
Entry Level
In-Person
Full Time
39000-49000 USD/year
