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Edgewater Federal Solutions
Service Desk Technician
Service Desk Technician at Edgewater Federal Solutions in Albuquerque, NM. Support IT services with help desk expertise, PC operations knowledge, and customer support skills. HS diploma, 1+ year experience required.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
December 13, 2023
Edgewater Federal Solutions is seeking a Help Desk Specialist to support the IT program at a major national laboratory. The service desk consists of a centralized service desk and related roles tied to user support with IT services and systems.
Requirements
- HS Diploma and a minimum 1 year, or more, of directly related experience
- US Citizenship
- Ability to obtain and maintain a U.S. Dept. of Energy Clearance
- Related experience may be substituted for relevant education and vice versa
- Must have a working knowledge of PC operations
- 6 months of customer help desk experience
- Intermediate to expert virtual desk expertise
- Ability to type 35 WPM (desired: 50+ WPM)
- Desired: Experience in the current customer environment
- Associates Degree or bachelor’s degree in information technology, or related discipline
Benefits
- Paid time off
- Retirement plan
- Health benefits
- Life insurance
Requirements Summary
HS Diploma, 1 year of experience, US Citizenship, and related skills
