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Edgewater Federal Solutions
Service Desk Technician
Service Desk Technician at Edgewater Federal Solutions, Albuquerque, NM. Provide IT end-user support with ServiceNow ticketing. Requires HS diploma, 1+ yr experience, US citizenship, DOE clearance. Hybrid work available.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 26, 2023
Edgewater Federal Solutions is seeking a Help Desk Specialist to support the IT program at a major national laboratory. The Service Desk Technician will provide in-depth procedural & technical computer end-user support with the highest level of customer satisfaction.
Requirements
- HS Diploma and a minimum 1 year, or more, of directly related experience
- US Citizenship
- Ability to obtain & maintain a U.S. Dept. of Energy Clearance
- Working knowledge of PC operations
- 6 months of customer help desk experience
- Intermediate to expert virtual desk expertise
- Ability to type 35 WPM (desired: 50+ WPM)
Benefits
- Telecommuting or hybrid work options
Requirements Summary
HS Diploma, 1+ year experience, US Citizenship, U.S. Dept. of Energy Clearance
