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Edgewater Federal Solutions
Service Desk Technician
Service Desk Technician at Edgewater Federal Solutions in Albuquerque, NM. Support IT services with PC operations expertise. HS diploma, 1+ year experience, US Citizen, DOE clearance required. PTO, 401k, tuition reimbursement.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
December 10, 2023
Edgewater Federal Solutions is seeking a Help Desk Specialist to support the IT program at a major national laboratory. The service desk consist of a centralized service desk and related roles tied to user support with IT services and systems.
Requirements
- HS Diploma and a minimum 1 year, or more, of directly related experience
- Must be US Citizen
- Ability to obtain & maintain a U.S. Dept. of Energy Clearance
- Must have a working knowledge of PC operations
- 6 months of customer help desk experience
- Intermediate to expert virtual desk expertise (related to equipment connectivity for computing customer)
- Ability to type 35 WPM
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
Requirements Summary
HS Diploma and 1+ year of experience, US Citizen, ability to obtain DOE Clearance
