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Red River
Service Desk Technician II (Secret Clearance)
Service Desk Technician II (Secret Clearance) at Red River, Lexington, MA. Support clients using ServiceNow ticketing, MS Intune, Office365. Requires 3+ years IT experience, active SECRET clearance, CompTIA A+/Network+/ITIL certs preferred.
Consulting
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 19, 2025
Red River Managed Services is seeking a Service Desk Technician II with an active Secret clearance to join our growing team. The position will work onsite with one of our clients in the Lexington, MA area, handling technical support requests and providing exceptional customer service.
Requirements
- Minimum 3 years of IT experience with IT administration and support
- Active SECRET clearance
- Desired certifications: CompTIA A+, Network+, ITIL V3/V4 Foundation
- Knowledge of supporting/managing/imaging OS products/devices
- Experience with imaging process/deployment of workstations
- Strong ability to troubleshoot Windows and Mac OS related issues
- Experience with MS Intune MDM and Office365 products
- Ticketing system/SLA experience (ServiceNow preferred)
- Intermediate knowledge of Backup Solutions (Veeam preferred)
- Basic understanding of core network components & troubleshooting
Benefits
- Competitive salary
- Excellent benefits
- Exceptional work environment
Requirements Summary
3+ years of IT experience, active SECRET clearance, and desired certifications in CompTIA A+, Network+, and ITIL V3/V4 Foundation
