Service Desk Technician II (Secret Clearance)

Red River is seeking a Service Desk Technician II with an active Secret clearance to join our growing team! This position will work onsite with one of our clients in the Lexington, MA area. Our team works directly with our clients to create innovative solutions, challenge the status quo, and deliver first in class solutions.

Requirements

• Minimum 3 years of IT experience with IT administration and support experience with windows administration and management of Active Directory, DHCP, DNS, and Group Policy
• Previous Experience in a fast-paced consulting or MSP environment as plus
• Active SECRET clearance
• Desired certifications: CompTIA A+, Network+, ITIL V3/V4 Foundation
• High level knowledge of supporting/managing/imaging OS products/devices
• Windows/Office365 on Mac experience preferred
• MDM experience with WorkspaceOne and JAMF preferred
• Experience with imaging process/deployment of workstations
• Email Administration with high level user management including configuring new accounts, password resets, and troubleshooting user login, profile, and permission issues
• Strong domain functionality experience and knowledge of Active Directory services, Group Policy, DNS, DHCP
• Strong ability to troubleshoot Windows and Mac OS related issues at hardware and software levels
• Strong ability to troubleshoot Remote Desktop Services and VPN (SSL and IPSec)
• Strong ability to troubleshoot Office365 products (Exchange/Sharepoint/Onedrive/Teams) using GUI and powershell
• Experience with MS Intune MDM including but not limited to configuration policies, compliance policies, and app protection for various device types
• Ticketing system/SLA experience (ServiceNow preferred)
• Intermediate knowledge of Backup Solutions (Veeam preferred)
• Basic understanding of core network components & troubleshooting
• Maintaining standards and documentation on an ongoing basis as products and technologies evolve
• Iphone/iOS troubleshooting/configuring
• Other business duties as assigned
• Strong consulting and communication skills
• Confidence and experience in front of client
• Strong ability to work in a team-based environment
• Ability to be a self-starter and possess good time management skills
• Strong ability to manage their ticket queue in tandem with taking client support phone calls

Benefits

• Competitive salary
• Excellent benefits
• Exceptional work environment