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iZeno
Service Desk Technician (Tier 1)
Join iZeno as a Service Desk Technician (Tier 1) to support users via phone, email, and chat. Requires 1 year of service desk experience and ServiceNow skills. $16-$18/hr.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
May 21, 2025
Provides support via phone, e-mail and chat for various PC hardware and software applications.
Requirements
- 1 year experience in call center or service desk environment.
- Knowledge of various PC hardware and software applications including Operating Systems: Windows 7, Windows 10
- Office 365 Support
- User creations/terminations (tasks/requests)
- End-user self-service tools
- Cloud support – multiple device data syncing
- ServiceNow or other ticketing systems
- Word, Excel, PowerPoint, Office365, Outlook, Lotus Notes, etc.
- Internet Service Provider (ISP), Cable Modem, and Internet Support.
- Effective troubleshooting and documentation skills
- Experience navigating a knowledgebase
- Proficient use of Microsoft Office applications.
Benefits
- Hourly Compensation Range: $16/hr to $18/hr
Requirements Summary
1 year of experience in call center or service desk environment and knowledge of various PC hardware and software applications
