Service Desk Trainer

Peraton is seeking a Service Desk Trainer to develop ServiceNow Incident Management Training modules, facilitate new hire and refresher training, and perform the duties of the Service Desk Tier 1 role on the Department of State (DOS) Bureau of Consular Affairs Enterprise Infrastructure Operations (CAEIO) Program.

Requirements

• U.S. Citizenship and an active SECRET Government Security Clearance
• Two or more years' experience delivering training in a classroom
• Experience using Microsoft PowerPoint to create and deliver training material
• Experience using Microsoft Excel, including creating multi-functional spreadsheets
• Attention to detail and able to identify trends
• Ability to work independently and take initiative to do what is needed to achieve quality performance goals
• Strong written and verbal communication skills, and comfortable speaking in groups and/or client meetings
• Able to adapt periodically to a flexible schedule to train across various shifts

Benefits

• Target Salary Range: $80,000 - $128,000