Service Integration Manager

Service Integration Manager position at AkzoNobel. The role entails designing and enhancing IT Service processes, driving ITSM integration, and streamlining processes within a comprehensive service environment. The ideal candidate will have a Bachelor's degree in Information Technology or a related field, 5-8 years of IT services experience, and proficiency in using the ServiceNow platform.

Requirements

• Bachelor's degree or higher in Information Technology, Computer Science, or a related field
• 5-8 years of IT services experience in multinational companies with IT outsourcing
• Proficiency in using ServiceNow platform
• Hands-on experience with ServiceNow Request Fulfillment and Service Catalogue within the ITSM modules
• Expertise in ServiceNow Service Catalog design, item creation, request workflows, automation, and integration
• Strong understanding of ServiceNow orchestration, including approvals, task routing, and notifications
• Proven track record integrating ServiceNow with external vendors and systems in large, complex environments
• Experience in software license management, preferably with ServiceNow, is a plus
• Familiarity with reporting tools and databases, such as Excel, SQL, or BI tools, can be beneficial for data analysis and reporting
• Familiarity with IT infrastructure, application landscapes, and service management principles
• Experience with Agile methodologies
• ITIL v3/v4 certified
• ServiceNow System Administrator certification. (optional but beneficial)
• ServiceNow Certified Implementation Specialist (CIS) in Request Management or Service Catalog preferred

Benefits

• Comprehensive documentation for all ServiceNow workflows, integrations, and automation designs
• Up-to-date process documentation for Request Fulfillment and Service Catalog
• Opportunity to work with a global company with a diverse environment
• Training and education on Unconscious Bias
• Commitment to ensuring an inclusive and respectful workplace