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Children's Mercy
Service Management Analyst, ServiceNow
Join Children's Mercy in Kansas City as a Service Management Analyst. Leverage your ServiceNow skills to enhance ITSM processes. Bachelor's or extensive experience required. Benefits include a top-rated workplace environment.
Direct Hire
Mid-Level
ServiceNow Role Type:
System Administrator
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Certified System Administrator
Job description
Posted on:
May 19, 2025
The Service Management Analyst supports IT Service Management (ITSM) processes and services that interface with core IT Infrastructure processes. The role involves working mainly in ServiceNow and requires a remote worker who can live within driving distance of the KC Metro.
Requirements
- Bachelor's Degree plus Information Systems Competencies and 3-5 years' experience. Information Systems Process/Technology, including ServiceNow
- High School diploma, or equivalent, and 7 or more years' experience. Information Systems Process/Technology including ServiceNow
- ITIL Foundation Certification highly preferred
- ServiceNow Certified System Administrator Preferred after 1 Year
Benefits
- The benefits plans at Children's Mercy are one of many reasons we are recognized as one of the best places to work in Kansas City.
- Learn more about Children’s Mercy benefits.
Requirements Summary
3-5 years of experience with Information Systems Process/Technology, including ServiceNow, and a Bachelor's Degree or High School diploma with 7+ years of experience
Apply now
Kansas City
|
Missouri
United States
Mid-Level
Remote
Full Time
68420-68420 USD/year
