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Children's Mercy
Service Management Analyst, ServiceNow
Join Children's Mercy in Kansas City as a Service Management Analyst. Leverage ITSM skills on the ServiceNow platform. Requires ITIL and ServiceNow certifications.
Direct Hire
Mid-Level
ServiceNow Role Type:
System Administrator
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Certified System Administrator
Job description
Posted on:
May 19, 2025
The Service Management Analyst supports IT Service Management (ITSM) processes and services that interface with core IT Infrastructure processes. The role involves day-to-day analysis, participation, and completion of departmental workload in the form of Incidents, Problems, Requests/Tasks and Knowledge.
Requirements
- Bachelor's Degree plus Information Systems Competencies and 3-5 years' experience
- High School diploma, or equivalent, and 7 or more years' experience
- ITIL Foundation Certification highly preferred
- ServiceNow Certified System Administrator Preferred after 1 Year
Benefits
- Learn more about Children’s Mercy benefits.
Requirements Summary
Bachelor's degree in Information Systems and 3-5 years' experience or High School diploma and 7+ years' experience. ITIL Foundation Certification and ServiceNow Certified System Administrator preferred
Apply now
Kansas City
|
Missouri
United States
Mid-Level
Remote
Full Time
68420-68420 USD/year
