Service Management and Transformation Leader

The Service Management and Transformation Leader will drive the evolution of the Global Business Services (GBS) operating model by leading strategic initiatives across service management, process transformation, and organizational change.

Requirements

• 10+ years of experience in shared services, GBS, or transformation leadership roles.
• Proven track record in service management, process transformation, and global migrations.
• Strong understanding of digital enablers (e.g., automation, AI, service management platforms).
• Experience working in a matrixed, multicultural environment.
• Excellent communication, stakeholder management, and leadership skills.

Benefits

• 25 annual paid leave
• Flexible working hours
• Food vouchers
• Transportation allowance
• Additional medical & dental insurance
• Life insurance
• Sports card with 90/10 coverage
• Various learning & development opportunities
• Yearly performance evaluation plans
• Social clubs & Wellbeing initiatives
• Team buildings & social events
• Employee Referral Program