Service Management Office Lead

We are looking for a strategic and results-driven Service Management Office (SMO) Lead to oversee the implementation, management, and continuous improvement of IT service management (ITSM) practices across the organization.

Requirements

• 8+ years of experience in IT service management
• 5+ years of experience with ITSM tools such as ServiceNow or JIRA Management
• 5+ years of experience designing and implementing service management strategies
• 5+ years of experience monitoring and measuring performance against SLAs and KPIs
• 3+ years of experience in a leadership role
• Secret clearance
• Bachelor’s degree

Benefits

• health, life, disability, financial, and retirement benefits
• paid leave, professional development, tuition assistance, work-life programs, and dependent care