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Booz Allen Hamilton
Service Management Office Lead
Join Booz Allen Hamilton as a Service Management Office Lead in Doral, FL. Leverage ServiceNow expertise to enhance ITSM practices. 8+ years in ITSM required. Benefits include flexible work, tuition assistance, and more.
ServiceNow Role Type:
Implementer
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 12, 2025
We are looking for a strategic and results-driven Service Management Office (SMO) Lead to oversee the implementation, management, and continuous improvement of IT service management (ITSM) practices across the organization.
Requirements
- 8+ years of experience in IT service management
- 5+ years of experience with ITSM tools such as ServiceNow or JIRA Management
- 5+ years of experience designing and implementing service management strategies
- 5+ years of experience monitoring and measuring performance against SLAs and KPIs
- 3+ years of experience in a leadership role
- Secret clearance
- Bachelor’s degree
Benefits
- health, life, disability, financial, and retirement benefits
- paid leave
- professional development
- tuition assistance
- work-life programs
- dependent care
- recognition awards program
- Flexible work model (remote or hybrid)
Requirements Summary
8+ years of IT service management experience, 5+ years of ITSM tools experience, 5+ years of service management strategy experience
Apply now
Doral
|
Florida
United States
Senior
Hybrid
Full Time
86900-198000 USD/year
