Service Management Practice Enablement Lead

We are seeking a Service Management Practice Enablement Lead to lead the enablement, continual improvement, and governance of multiple ITIL-based Practices. The role will be responsible for providing technical guidance, process improvement, and subject matter expertise to Practice Owners.

Requirements

• Advanced knowledge of ITIL 4 frameworks, particularly the Managing Professional and Strategic Leader schemes.
• Strong verbal and written communication skills.
• Experience with ServiceNow modules and integrations.
• Thought leadership in service management and a mindset for continual improvement.
• Strong governance skills and ability to influence without direct authority.
• Familiarity with frameworks like DevOps, Lean, Agile, Agile Service Management, and Site Reliability Engineering.

Benefits

• Flexible vacation
• Two company-wide Mental Health Days off
• Access to the Headspace app
• Retirement savings
• Tuition reimbursement
• Employee incentive programs
• Resources for mental, physical, and financial wellbeing
• Paid volunteer days off annually