Thomson Reuters

Service Management Practice Enablement Lead

Join Thomson Reuters in Bangalore as a Service Management Practice Enablement Lead. Leverage ITIL 4 and ServiceNow expertise to drive process improvement and governance. Enjoy flexible vacation, mental health days, and more.

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Direct Hire
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Entry Level
ServiceNow Role Type:
ServiceNow Modules:
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DevOps
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Governance, Risk, and Compliance
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Integration Hub
ServiceNow Certifications (nice to have):

Job description

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Posted on:
 
June 6, 2025

We are seeking a Service Management Practice Enablement Lead to lead the enablement, continual improvement, and governance of multiple ITIL-based Practices. The role will be responsible for providing technical guidance, process improvement, and subject matter expertise to Practice Owners.

Requirements

  • Advanced knowledge of ITIL 4 frameworks, particularly the Managing Professional and Strategic Leader schemes.
  • Strong verbal and written communication skills.
  • Experience with ServiceNow modules and integrations.
  • Thought leadership in service management and a mindset for continual improvement.
  • Strong governance skills and ability to influence without direct authority.
  • Familiarity with frameworks like DevOps, Lean, Agile, Agile Service Management, and Site Reliability Engineering.

Benefits

  • Flexible vacation
  • Two company-wide Mental Health Days off
  • Access to the Headspace app
  • Retirement savings
  • Tuition reimbursement
  • Employee incentive programs
  • Resources for mental, physical, and financial wellbeing
  • Paid volunteer days off annually

Requirements Summary

Advanced knowledge of ITIL 4 frameworks, strong communication skills, experience with ServiceNow, thought leadership in service management, strong governance skills