Service Management Practice Enablement Lead

As Service Management Practice Enablement Lead, you will lead the enablement, continual improvement and ongoing tactical and strategic governance of multiple ITIL-based practices. You will work closely with Practice Owners to ensure product direction and improvements are carried out. The role requires strong governance skills, ability to influence without direct authority, and thought leadership in service management.

Requirements

• Advanced knowledge of ITIL 4 frameworks, particularly the Managing Professional and Strategic Leader schemes.
• Strong verbal and written communication skills.
• Experience with ServiceNow modules and integrations.
• Thought leadership in service management and a mindset for continual improvement.
• Strong governance skills and ability to influence without direct authority.
• Familiarity with frameworks like DevOps, Lean, Agile, Agile Service Management, and Site Reliability Engineering.

Benefits

• Hybrid Work Model: 2-3 days a week in the office
• Flexibility & Work-Life Balance: work from anywhere for up to 8 weeks per year, flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing
• Career Development and Growth: Grow My Way programming and skills-first approach
• Industry Competitive Benefits