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Thomson Reuters
Service Management Practice Enablement Lead
Join Thomson Reuters in Bangalore as a Service Management Practice Enablement Lead. Leverage ITIL 4 and ServiceNow expertise to drive service management excellence. Enjoy a hybrid work model and career growth opportunities.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
DevOps
Governance, Risk, and Compliance
Integration Hub
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 6, 2025
As Service Management Practice Enablement Lead, you will be responsible for the enablement, continual improvement, and ongoing tactical and strategic governance of multiple ITIL-based Practices. You will provide technical guidance and expertise on service management technology and automation.
Requirements
- Advanced knowledge of ITIL 4 frameworks, particularly the Managing Professional and Strategic Leader schemes.
- Strong verbal and written communication skills.
- Experience with ServiceNow modules and integrations.
- Thought leadership in service management and a mindset for continual improvement.
- Strong governance skills and ability to influence without direct authority.
- Familiarity with frameworks like DevOps, Lean, Agile, Agile Service Management, and Site Reliability Engineering.
Benefits
- Hybrid Work Model
- Flexibility & Work-Life Balance
- Career Development and Growth
- Industry Competitive Benefits
- Culture
- Social Impact
- Making a Real-World Impact
Requirements Summary
Advanced knowledge of ITIL 4 frameworks, experience with ServiceNow, and strong governance skills
