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Telefonica Tech
Service Management Specialist
Service Management Specialist at Telefonica Tech, Belfast. Deploy ITIL processes, manage performance metrics, and drive operational excellence. ITIL v3/ISO 20000 expertise required.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
November 25, 2025
We are looking for an experienced IT professional to operate as part of a team and work with autonomy, responsible for deploying processes, evaluating performance metrics, and managing roadblocks. The ideal candidate has operational ownership of one or more ITIL processes, strong knowledge of ITIL v3 and ISO 20000, and experience working in an IT Service Management environment.
Requirements
- Operational ownership of one or more ITIL processes
- ITIL Operational experience and a strong knowledge of ITIL v3 and ISO 20000
- A track record of operating and managing within an IT Service Management environment
- Good level of technical understanding
- Track record for delivering demand reduction and shift left mentality
- Successful track record of achieving performance and delivery targets
Benefits
- Competitive salary
- Excellent benefits package
- Opportunities for career growth and development
- Inclusive and diverse work environment
Requirements Summary
2+ years of experience in IT Service Management, ITIL Operational experience, and strong knowledge of ITIL v3 and ISO 20000
