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HOLCIM Group
SERVICE MANAGEMENT SPECIALIST
Join Holcim Group in Madrid as a Service Management Specialist. Leverage ServiceNow skills in ITSM, support users, and enhance service quality. ITIL/ISO 20K preferred.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
April 26, 2025
The Service Management Specialist manages the operation and execution of activities within the IT Service Management environment. Supports company users while performing activities in the scope of ITSM and participates actively in assigned tasks related to his/her work assignments.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field with an IT focus.
- ITIL Foundation, ISO 20K certifications as an advantage
- Operational experience in ServiceNow is a key requirement.
- Excellent English (written & spoken) - other languages specific to the region are a plus
Requirements Summary
Solid experience in ITSM Activities, Customer-Oriented Approach, Knowledge of Ticketing Tools, Quality Management Orientation
