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Telefonica Tech
Service Management Specialist
Service Management Specialist at Telefonica Tech, Belfast. Deploy ITIL processes, manage Configuration/Incident/Change Management, drive improvements. ITIL v3, ISO 20000 required.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
Knowledge Management
Problem Management
Software Asset Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Certified Implementation Specialist - Software Asset Management
Job description
Posted on:
November 25, 2025
The role of Service Management Specialist is suitable for an experienced IT professional who can operate both as part of a team and with autonomy. The role involves deployment of processes, execution of process controls, coordination of process delivery, and identification of opportunities for improvement.
Requirements
- Operational ownership of one of the following processes: Configuration and Asset Management, Software Asset Management, Incident Management, Request Management, Knowledge Management, Problem Management, Change and Release Management
- ITIL Operational experience and a strong knowledge of ITIL v3 and ISO 20000
- Good level of technical understanding
- Track record of delivering demand reduction and shift left mentality
- Successful track record of achieving performance and delivery targets
Requirements Summary
Experience in IT Service Management, ITIL, and process improvement
