Service Manager

BIP, an innovative consulting firm specializing in Big Data Analytics, Data Science, Cloud, IT Architecture, and AI engineering, is seeking a Service Manager to supervise the implementation of services. The role involves customer relationship management, project documentation, and ensuring high service delivery. The company emphasizes teamwork, innovation, and challenging and rewarding work.

Requirements

• Graduate degree or master's degree in STEM disciplines
• 3-4 years of previous experience in service desk tools
• Knowledge of IT and Network technologies
• Experience with help desk platforms (JIRA, ServiceNow)
• Attendance at internal and customer meetings
• Strong diligence and precision in documentation

Benefits

• Training courses
• Diversity & Inclusion policies