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dentsu
Service Manager
Join dentsu as a Service Manager in Makati City. Leverage ServiceNow for incident management, SLA adherence, and service improvements. ITIL knowledge required.
Consulting
Entry Level
ServiceNow Role Type:
Implementer
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 31, 2025
Manage incidents, problems, and applications using ServiceNow. Provide second-level support, communicate with business, and manage service level agreements. Ensure delivery of service according to SLA and manage assets. Collect and define service improvements and provide support in implementation.
Requirements
- 2+ years of experience in IT Service Management
- Strong understanding of ITIL processes
- Experience with ServiceNow
- Excellent communication and problem-solving skills
Requirements Summary
2+ years of experience, ITIL knowledge, ServiceNow experience, strong communication skills
