Service Now Consultant

ServiceNow Consultant at Capgemini, designing and delivering innovative solutions to improve business processes, with experience in ITIL Service Management processes, ServiceNow platform, and certifications.

Requirements

• Several years of technical and functional experience with ITIL Service Management processes
• Several years of experience designing, developing, testing, implementing and maintaining ServiceNow platform and integrations
• ServiceNow Certified System Administrator
• Additional ServiceNow suite certifications
• Exceptional interpersonal, communication, facilitation and influencing skills
• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision
• Have strong supplier management skills to help provide direction and ensure quality of services
• Experience in managing an application, Agile/Scrum skills, ITIL Practitioner
• Demonstrable experience with the use of MS Office applications: Word, Excel, Outlook, PowerPoint, SharePoint, Project, Visio.
• Knowledge of web-based systems architecture, service-based architecture, enterprise application architecture and worked integration with other applications
• Experience in designing/developing/configuring architecture for ServiceNow modules/features as a minimum (ITSM, ITOM, HR, SAM, ITBM, CSM, FSM, SecOps, GRC, Orchestration)
• Experience within Multi Service Provider (MSP) solutioning based on ServiceNow
• Understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS, JSON, SOAP
• General Understanding of Database technologies such as SQL, MySQL, Oracle
• Experience in planning and execution of ServiceNow upgrades
• ITIL Certified
• Knowledge in Norwegian and a valid working permit for Norway are required

Benefits

• Helping the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world