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EY
Service Now Support Analyst
Join EY as a ServiceNow Support Analyst in São Paulo. Manage tickets, perform maintenance, and collaborate with teams. Requires ITSM experience. Benefits include health plan and vouchers.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Service Catalog
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
May 28, 2025
We are looking for a Service Now Support Analyst to manage and prioritize tickets in ServiceNow, perform platform maintenance, and collaborate with multidisciplinary teams.
Requirements
- Experience in the Service Now platform (ITSM module)
- Requirements gathering
- Creation and maintenance of service catalog structure
- Quality testing and creation of training materials
Benefits
- Food voucher
- Lunch voucher
- Transportation voucher
- Health plan
- Dental assistance
- Corporate University
- Gympass
- PLR
Requirements Summary
Experience in the Service Now platform (ITSM module), requirements gathering, creation and maintenance of service catalog structure, quality testing and creation of training materials
