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EY
Service Now Support Analyst
Join EY as a ServiceNow Support Analyst in São Paulo. Manage ITSM tickets, optimize the platform, and collaborate with teams. Benefits include health plans and vouchers.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Service Catalog
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
May 28, 2025
As a Service Now Support Analyst, you will manage and prioritize tickets in ServiceNow, perform platform maintenance, implement improvements and optimizations, and collaborate with multidisciplinary teams.
Requirements
- Experience on the Service Now platform (ITSM module)
- Requirement gathering
- Creation and maintenance of the service catalog structure
- Quality testing and creation of training materials
Benefits
- Food voucher
- Lunch voucher
- Transportation voucher
- Health plan
- Dental assistance
- Corporate University
- Gympass
- PLR
Requirements Summary
Experience with ServiceNow, requirement gathering, and quality testing
