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Freddie Mac
Service Now Technical Lead (Catalog and Knowledge Management)
Join Freddie Mac as a ServiceNow Technical Lead in McLean, VA. Lead Catalog and Knowledge Management, leveraging ITSM skills. 8-10 years experience required. Competitive benefits.
Direct Hire
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Knowledge Management
Service Portal
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Certified System Administrator
Job description
Posted on:
May 1, 2025
As a ServiceNow Technical Lead for Catalog and Knowledge Management at Freddie Mac, you will support the Request Management and Knowledge modules, demonstrating leadership skills and delivering technical support. The role involves creating and maintaining catalog items, self-service portal, managing workflows, and reporting.
Requirements
- 8-10 years of relevant experience
- Bachelor's of Science in Computer Science, Computer Engineering or related field/relevant experience
- 7-8 years of IT and Web Development/Front-End experience
- Strong Administration and operational knowledge of ITSM, Portal, Catalog and Knowledge management
- ServiceNow Certified Systems Administrator (CSA), or other ServiceNow certifications are preferred
Benefits
- comprehensive total rewards package
- competitive compensation and market-leading benefit programs
- annual incentive program
Requirements Summary
8-10 years of experience, Bachelor's of Science in Computer Science, and 7-8 years of IT and Web Development experience
Apply now
McLean
|
Virginia
United States
Senior
In-Person
Full Time
132000-198000 USD/year
