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Freddie Mac
Service Now Technical Lead (Catalog and Knowledge Management)
Join Freddie Mac as a ServiceNow Technical Lead in McLean, VA. Leverage your 8-10 years of experience in Catalog and Knowledge Management to enhance service delivery. Competitive benefits included.
Direct Hire
Senior
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
Knowledge Management
Reporting and Analytics
Service Portal
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
May 1, 2025
We are seeking a ServiceNow Technical Lead to support the ServiceNow Request Management (Catalog – Self Service Portal) and Knowledge modules. The role involves creating and maintaining catalog items, self-service portal, managing workflows for requests, ensuring service delivery aligns with SLAs, and often includes reporting and analytics.
Requirements
- 8-10 years of relevant experience
- Bachelor's of Science in Computer Science, Computer Engineering or related field/relevant experience is required.
- 7-8 years of IT and Web Development/Front-End experience, including experience utilizing programming languages such as JavaScript, ServiceNow Scripting, XML, Shell Scripting, and REST API.
- Strong Administration and operational knowledge of ITSM, Portal, Catalog and Knowledge management.
- UX designing knowledge for catalog development
Benefits
- Comprehensive total rewards package to include competitive compensation and market-leading benefit programs
Requirements Summary
8-10 years of experience, Bachelor's degree in Computer Science or related field, 7-8 years of IT and Web Development experience
Apply now
McLean
|
Virginia
United States
Senior
In-Person
Full Time
132000-198000 USD/year
