Service Reporting Analyst

We are seeking a Service Reporting Analyst to join the Service Delivery team and develop client-ready reports and dashboards using Power BI, Service Level Management, ITSM reporting, and data analysis. The role involves working closely with stakeholders to ensure accurate, timely reporting, and improve service operations. The ideal candidate thrives in a data-driven environment and enjoys delivering actionable insights.

Requirements

• Develop and deliver high-quality, accurate, and timely reports and dashboards aligned with client requirements.
• Act as a bridge between clients and technical teams to gather requirements and translate them into reporting solutions.
• Design, maintain, and improve dashboards and recurring reports across ITIL processes, including Incident, Problem, Change & Request Management, Asset & Configuration Management, Service Level Management and SLA compliance.

Benefits

• Flexible work arrangements
• Ongoing learning and development opportunities