Service Request Specialist

DMI is seeking a highly organized Service Request Specialist for a Third Shift, focusing on user support for their managed services operation. The role involves submitting requests, resolving tickets, cross-training, and assisting other team members. This position requires a proactive individual with strong organizational skills and attention to detail.

Requirements

• Submit MACD requests (moves, adds, changes, and disconnects).
• Submit vendors orders to request equipment on behalf of DMI customers.
• Update systems assets.
• Assist with activation of mobile phones.
• Monitor vendor responses to resolve tickets.
• Oversee the organization of our ServiceNow ticketing system.
• Assist other teams with overflow work.
• Strong attention to detail and organizational skills.
• Multitasking skills and ability to keep up in a fast-paced work environment.
• Regular and reliable attendance.

Benefits

• Convenience/Concierge
• Development
• Financial
• Recognition
• Wellness