Service Transition Specialist – Service Management

M&G Global Services Private Limited is seeking a Service Transition Specialist to work in their India-based team. The role involves providing consultation to project teams on transitioning new or modified IT services into the live environment, ensuring compliance with Service Transition process, and managing service changes effectively. The ideal candidate will have experience in IT Service Integration & Management, ITIL certification, and knowledge of ITSM tools and software.

Requirements

• Good understanding of ITIL processes, especially Service Design, Service Transition, and Service Operations
• Knowledge of ITSM tools and software (e.g. ServiceNow, BMC Remedy, etc)
• Understanding of project management principles and methodologies
• Working knowledge of Financial Services and Technology industries and marketplaces
• Working knowledge of ITIL framework and associated industry standards for ITSM
• Understanding of SIAM
• Experience in an IT Service Integration & Management function or its components in a large complex corporate environment with a focus on Service Transition
• Demonstrable knowledge and certification and up to date knowledge of IT best practise frameworks (ITIL, Agile)
• Experience of managing IT partners and suppliers within a SIAM framework
• Demonstrable experience translating trend analysis and insights into corrective action across the Technology organisation
• Experience with using ServiceNow or an alternative ITSM platform
• Bachelor's degree in Information Technology, Computer Science, or a related field
• Proven track record of successfully managing service transition projects in complex IT environments
• Demonstrate authenticity and personal integrity that provides a role model for others which remains true and holds fast when making courageous decisions and drives them through
• Compelling communication skills – to connect with senior business stakeholders providing absolute clarity of status and future direction
• Analytical mind-set – to critically analyse plans and highlight critical pathways, risks and gaps
• Embrace change – proven ability to rethink business problems imaginatively and encourage diverse perspectives. Is able to move quickly between strategy and operational delivery whilst maintaining and enhancing controls
• Good decision making – ability to take decisions and make things happen both in the short & long term with proven track record of overcoming obstacles to completion
• Highly organised with effective prioritisation, delegation and planning skills
• Strong teaming skills – embrace a culture of one Team, one business and promote combined expertise and value to M&G Prudential

Benefits

• M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G plc’s ambition to be the best loved and most successful savings and investments company in the world.